Return and Refund Policy

Return window and condition

If you are not satisfied with your purchase, the current RLO return policy allows the item to be returned within seven days after delivery.

The returned item must be in its original, new, and unused condition. Products that show use, wear, alteration, installation damage, or other changes may not meet the published return condition.

Return shipping

The customer is responsible for return shipping costs. Use packaging that protects the product during transit and retain the carrier receipt or tracking information.

Original outbound shipping charges are not included in the refundable purchase amount.

Refund amount and method

Eligible returns receive a refund of the product purchase price, less original shipping fees and any promotional discounts applied to the order.

Refunds may be issued back to the original credit card or PayPal payment where available. A check may be used when an electronic refund is not available or appropriate.

Bank, card issuer, and payment-provider processing times may affect when the refund appears after it has been issued.

Return address

Send approved returns to the currently published RLO return address:

Incorrect, damaged, or incomplete orders

If an order arrives with an incorrect item, visible shipping damage, or a missing component, contact RLO promptly with the order number and a description of the problem. Photographs may help document the condition of the shipment and packaging.

Exchanges and order questions

Exchange availability depends on the item, its condition, and the replacement requested. Contact RLO before returning an item for exchange.