Information collected
RLO Custom Leather may collect information that customers provide when browsing the website, submitting a form, creating an account, placing an order, requesting assistance, or communicating with RLO.
- Name, email address, phone number, billing address, and shipping address.
- Account information, order history, selected product options, and customer-service communications.
- Transaction information needed to process and document a purchase.
- Technical information such as IP address, browser type, device information, referring page, site activity, and cookie or session data.
How information is used
Information may be used to operate the website, maintain shopping-cart and account functions, process orders, arrange shipping, provide customer support, prevent fraud or misuse, improve website performance, measure site activity, maintain business records, and comply with applicable obligations.
Payments
Checkout payments may be processed by third-party payment providers, including Stripe and PayPal. Payment information is submitted to the selected provider according to that provider’s systems and privacy practices. RLO generally does not receive the customer’s complete payment-card number.
Customers should review the privacy information provided by the payment service they choose.
Service providers and information sharing
Information may be shared with service providers when necessary to operate the store and complete a customer request. These providers may include:
- WooCommerce and website hosting, security, maintenance, and backup providers.
- Stripe, PayPal, and other enabled payment services.
- USPS and other delivery or shipping-related providers.
- Wufoo or another form provider used to receive customer inquiries.
- Analytics, advertising, and website-measurement services, including Independent Analytics and the Meta Pixel when enabled.
- Professional advisers, government authorities, or other parties when disclosure is required or reasonably necessary to protect legal rights, security, customers, or the website.
Each third-party provider processes information under its own terms and privacy practices.
Cookies and similar technologies
The website may use cookies, local storage, pixels, and similar technologies to keep the cart and checkout working, remember account or session information, secure the website, understand site use, and support analytics or advertising measurement.
Browser settings may allow cookies to be blocked or deleted. Blocking essential WooCommerce cookies may prevent the cart, account, or checkout from working correctly.
Data retention and security
Information is retained for as long as reasonably needed to complete orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and meet applicable requirements.
RLO uses reasonable administrative and technical measures intended to protect information. No internet transmission, website, or storage system can be guaranteed to be completely secure.
Privacy choices and requests
Depending on where a customer lives, applicable law may provide rights to request access to, correction of, deletion of, or a copy of certain personal information. Some records may need to be retained for transaction, tax, fraud-prevention, or legal purposes.
Submit a privacy request using the contact information below. RLO may need information sufficient to verify the request and identify the relevant account, order, or communication.
Children’s privacy
This website is not directed to children under 13, and RLO does not knowingly request personal information directly from children under 13 through the store.
Policy updates and contact
This Privacy Policy may be updated when website tools, providers, or business practices change. The effective date shown at the top identifies the current published version.