Made-to-order availability
RLO Custom Leather products are handmade after an order is received and are built according to the options selected by the customer. Products are not stocked in every available combination.
RLO currently lists most custom leather orders as being completed and ready to ship within approximately 5–7 days after the order is received.
U.S. shipping
RLO currently ships U.S. orders using USPS Priority Mail. The published USPS transit estimate used by RLO is approximately 2–3 days after the package has been accepted by the carrier.
The production estimate and carrier transit estimate are separate. A 5–7 day production period followed by carrier transit does not mean the package will necessarily arrive within 5–7 days of purchase.
Shipping estimates
Production and transit times are estimates and may be affected by order volume, selected options, address issues, holidays, weather, carrier delays, material availability, or other circumstances outside normal processing.
An estimated timeframe is not a guaranteed delivery date. Customers with a time-sensitive need should contact RLO before ordering.
International shipping
International shipping requires a shipping quote and payment of the applicable shipping amount before order completion. Customs duties, import taxes, brokerage charges, and destination-country requirements may apply and are not included unless specifically stated.
International transit and customs processing times vary by destination.
Shipping addresses and order changes
Customers are responsible for providing a complete and accurate shipping address. Contact RLO promptly if an address or product selection needs to be corrected. Changes may not be possible after production or shipment has begun.
Delivery concerns
If tracking shows a delay, damage, or delivery problem, contact the carrier and RLO with the order number and available tracking details. Keep the product, packaging, and shipping label when reporting visible shipping damage.
Returns and ordering help
Shipping charges and return shipping responsibilities are addressed in the Return and Refund Policy.